Water Industry: the 2004 Periodic Review - Research into Customers' Views
As
part of preparations for the 2004 Periodic Review of water industry investment
plans and charges, a research study has been conducted by MORI for:
Department for Environment, Food and Rural Affairs
Welsh Assembly Government
Office of Water Services
WaterVoice
Water UK
Environment Agency
Drinking Water Inspectorate
English Nature
Wildlife & Countryside Link
This aim of this research study was to:
- "Inform decision makers on customers' priorities for the water industry, by providing a better understanding of customers' views on the scope and pace of potential improvement programmes during 2005 to 2010."
The results of this research will be used to inform stakeholders' views and Ministers' guidance on the investment programme for the periodic review 2004.
The survey process, which involved both qualitative and quantitative work, was undertaken between May and August 2002 at locations across England and Wales. 10 focus groups were conducted across England & Wales as well as 2,076 face-to-face interviews with people representative of the population of England & Wales.
The research revealed that satisfaction with water and sewerage services is high throughout England & Wales. Nearly nine in ten are satisfied and one in fifteen dissatisfied.
Documents available
- The research report is available in Adobe Acrobat format (560kb) for downloading and printing.
- Printed copies of the report are available from the Ofwat library - telephone 0121 625 1300. Data tables are also available for examination at the Ofwat Library, Office of Water Services, Centre City Tower, 7 Hill Street, Birmingham, B5 4UA.
- A Joint Statement from the survey group (Adobe Acrobat format, 50kb) was issued on 15 November 2002.
Further information
Further information is available on our Help page about downloading or reading Adobe Acrobat PDF documents.
Page published 15 November
2002;
Page last modified
5 February, 2008