Written Ministerial Statement by Jonathan Shaw on Performance Targets set for the Rural Payments agency - 16 June 2008
The Minister for Marine, Landscape and Rural Affairs and Minister for the South East (Jonathan Shaw)
I have set the Rural Payments Agency the following Performance Targets for 2008/09.
1 To have paid 80% by value of valid 2008 Single Payment Scheme (SPS) claims by 31 January 2009 and 90% by value of valid 2008 SPS claims by 31 March 2009
2 To process and pay at least 90% of valid claims, by volume, for Trader and Rural Development Implementation Schemes (TARDIS) within Ministerial guidelines and 99% within the set EU Commission deadlines or in their absence 60 days of receipt of the claim
3 To record 98% of notifications of births, deaths and movements of cattle on the Cattle Tracing System (CTS) within 14 days of their receipt.
4 To make 98% of all Rural Development Programme for England (RDPE) payments on behalf of Natural England and Regional Development Agencies (RDAs) in accordance with agreed Service Level Agreement (SLA) targets
5 To demonstrate an improving trend in customer satisfaction by achieving an annual average customer satisfaction score of 6.5 as measured through surveys of external customers and demonstrating a reduction in complaints.
6 To demonstrate a 10% reduction from the 2007/08 year in the cost of administering the RPA without compromising service delivery
7 To minimise disallowance risks and make payments accurate to within 2% materiality for all subsidy schemes under RPA’s direct management.
8 To demonstrate improved capacity and capability to deliver services and implement change
Further details are given in the RPA Business Plan for 2008/09 copies of which will be deposited in the Libraries of the House.
Page published: 16 June 2008