Written Ministerial Statement by Hilary Benn: Rural Payments Agency performance targets — 18 June 2008
The Secretary of State for Environment, Food and Rural Affairs (Hilary Benn)
This statement corrects Monday’s Written Ministerial Statement on the Rural Payments Agency, Official Report 16 June 2008, column 38 WS.
I have set the Rural Payments Agency the following Performance Targets for 2008/09.
1 To have paid 75% by value of valid 2008 Single Payment Scheme (SPS) claims by 31 January 2009 and 90% by value of valid 2008 SPS claims by 31 March 2009
2 To process and pay at least 90% of valid claims, by volume, for Trader and Rural Development Implementation Schemes (TARDIS) within Ministerial guidelines and 99% within the set EU Commission deadlines or in their absence 60 days of receipt of the claim
3 To record 98% of notifications of births, deaths and movements of cattle on the Cattle Tracing System (CTS) within 14 days of their receipt.
4 To make 98% of all Rural Development Programme for England (RDPE) payments in accordance with agreed Service Level Agreement (SLA) targets
5 To demonstrate an improving trend in customer satisfaction by achieving an annual average customer satisfaction score of 6.5 as measured through surveys of external customers and demonstrating a reduction in complaints.
6 To demonstrate a 10% reduction from the 2007/08 year in the cost of administering the RPA without compromising service delivery
7 To minimise disallowance risks and make payments accurate to within 2% materiality for all subsidy schemes under RPA’s direct management.
8 To demonstrate improved capacity and capability to deliver services and implement change
Further details are given in the RPA Strategy and Business Plan for 2008/09 – 2010/11 a copy of which will be provided to the Library of the House.
Page published: 18 June 2008