Complaints about Defra's standards of service
If you have a complaint about the way that we operate or the services we provide you can tell us by telephone, in writing, by fax, by e-mail, or in person (by appointment). In the first instance, your complaint should be made to the officer with whom you have been dealing. If you are unable to resolve the complaint satisfactorily in this way you should contact the Head of the relevant Defra Division.
If you remain dissatisfied, you can write to the Department's impartial Complaint Adjudicator, Trevor Cook. His address is:
Department for Environment, Food and Rural Affairs
Area 7D, Nobel House
17 Smith Square
London SW1P 3JR
Email: service-standards.adjudicator@defra.gsi.gov.uk
Trevor Cook is responsible for investigating and adjudicating on any complaints which are made to him regarding standards of service. He will investigate your complaint and report back within 15 working days. If this is not possible, he will write to you explaining why, and letting you know when you may expect a response.
If you are not satisfied with the adjudicator's decision, you may write to a Member of Parliament who may agree to refer your complaint to the Parliamentary and Health Service Ombudsman at:
OPCA
Millbank Tower
Millbank
London SW1P 4QP
Page last modified: 1 February 2007