Wine Standards Board complaints procedures
If you are dissatisfied with the action made by one of our inspectors, you can write to the Secretary of the Wine Standards Board at:
The Wine Standards Board
Five Kings House
1 Queen Street Place
London EC4R 1QS
Tel. 020 7236 9512
Fax. 020 7236 7908
The Secretary will investigate and give a written reply within 10 working days of receipt of your complaint.
If you are still not satisfied, you can write to the Chairman of the Wine Standards Board at the same address. Your complaint will then be considered by the Board (which includes independent trade and consumer members) at its next Management Committee meeting (these take place five times a year). You will be informed of the date of the next meeting, and can expect to have a letter recording the outcome within 10 days of the meeting.
Page last modified: 29 December 2003