Egg Marketing Inspectorate complaints procedures
(93 KB) If you have a complaint about our service, you can tell us by telephone, in writing, or in person. In the first instance, please make your complaint to the inspector you have been dealing with. If this officer cannot deal with this complaint to your satisfaction you should contact the Regional Egg Marketing Inspector responsible for your area.
If you are still dissatisfied please contact the Chief Egg Marketing Inspector at:
Chief Egg Marketing Inspector
Area 5E
9 Millbank
c/o
17 Smith Square
London
SW1P 3JR
Tel: 020 7238 3106
Email: bruce.w.pattern@defra.gsi.gov.uk
If you still feel that your complaint has not been fully resolved, you can write to our adjudicator, Trevor Cook, whose address is:
Department for Environment, Food and Rural Affairs
Area 7D
Nobel House
17 Smith Square,
London SW1P 3JR
Email: service-standards.adjudicator@defra.gsi.gov.uk
Trevor Cook plays no part in the management or policy of any Defra Inspectorate thus ensuring his impartiality. He will investigate your complaint and report back to you within 15 working days. If this is not possible he will write to you explaining why and letting you know when you can expect to receive a response.
If you are not satisfied with the adjudicator's decision, you may write to a Member of Parliament who may agree to refer your complaint to the Parliamentary Commissioner for Administration (the Parliamentary Ombudsman) or you can write to the Secretary of State for Defra.
Page last modified: 3 July 2007