Hampton Principle

Regulators should be accountable for the efficiency and effectiveness of their activities, while remaining independent in the decisions they take.

Regulators' Compliance Code

• To create effective consultation and feedback opportunities.
• To identify and explain the principle risks against which they are acting by setting and publishing clear standards and targets for their service and performance. [Local authorities and fire and rescue are exempt
• To measure their performance against the standards above and regularly publish the results. [Local authorities and fire and rescue are exempt
• Ensure that employees provide courteous and efficient services to regulated entities and others taking account of any comments received.
• To provide an effective and timely complaints procedure.
• Ensuring the final stage of the complaints procedure includes and independent external person either an Ombudsman, Tribunal or another independent person such as an independent professional body.

Animal Health Corporate and Business Plans

Animal Health produces a 5 year Corporate Plan and an Annual Business Plan – both revised each year. The latest versions encapsulate Hampton regulatory compliance as a basic principle.

Customer Service Standards and Complaints Procedure

Evidence of changes made to programmes, programmes delivered or ways in which activities are run that reflects the code:

Both the Customer Service Standards and the Complaints procedure will be up dated to reflect the new commitment to Hampton Principles.