Public Service Guarantee on Data Handling
Animal Health needs to handle personal information about you so that we can provide services for you.
A more detailed explanation of the guarantee can be found here.
This is how we look after that information.
When we ask you for personal information, we promise:
- to make sure you know why we need it;
- to only ask for what we need, and not to collect too much or irrelevant information;
- to protect it and make sure nobody has access to it who shouldn't;
- to only share it with other organisations when the law allows;
- to make sure we don't keep it longer than necessary; and
not to make your personal information available for commercial use without your permission.
In return, we ask you to:
- give us accurate information; and
- tell us as soon as possible if there are any changes, such as a new address.
This will help us to keep your information reliable and up to date.
You can get more details on:
- how to find out what information we hold about you and how to ask us to correct any mistakes;
- agreements we have with other organisations for sharing information;
- circumstances where we can pass on your personal information without telling you, for example, to prevent and detect crime or to produce anonomised statistics;
- our instructions to staff on how to collect, use and delete your personal information;
- how we check the information we hold is accurate and up to date; and
- how to make a complaint.
When we ask you for information, we will keep to the law, including the Data Protection Act 1998.
If you have a query or complaint about Animal Health’s handling of your personal information, you can:
- telephone the Animal Health Corporate Office on 01905 768660 and ask for the Information Manager, or
- send an e-mail to corporate.centre@animalhealth.gsi.gov.uk
Independant Advice
For independent advice about data protection, privacy and data-sharing issues, you can contact the Information Commissioner at:
Wycliffe House,Tel: 01625 545745 Fax: 01625 524510
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF
E-mail: mail@dataprotection.gov.uk
Website: www.informationcommissioner.gov.uk