PETS: Dogs, cats and ferrets
Listed countries, transport companies and routes
Listed countries
Dogs, cats and ferrets may only enter the UK under PETS from EU and certain non-EU countries. They must not have been to any unlisted countries in the 6 calendar months before entering or re-entering the UK.
Transport companies and routes
Only certain transport companies and routes can be used to bring dogs, cats and ferrets into the UK. All of the transport companies shown on this site have been given approval to carry dogs, cats and ferrets but not all may wish to carry ferrets. Check with the company before booking that they are willing to transport your pet.
- List of authorised routes and approved transport companies
- Approved transport companies contact details
Details required for investigation of complaints at ports
For a timely investigation of any complaint the following information is required.
- Date of complaint
- Full name of complainant
- Full name of pet owner, if different from above
- Species of pet
- Date and time of travel
- Carrier and route
- Ticket number (or Airway Bill (AWB) for pets travelling by air). Most, if not all, Carriers should be able to retrieve travel details from this information.
- Nature of complaint
- Any contact with Animal Health (or other) staff at the time of the incident and if so, with whom and from what office
- Contact details of complainant (in case further information is required)
Whilst we endeavour to investigate all compliants, failure to provide any of the above may delay our investigations or even result in our inability to investigate further.
Complaints should be sent to:
Quarantine Section
Animal Health
Government Offices
Beeches Road
Chelmsford
Essex
CM1 2RU
Telephone: +44 (0) 1245 358383
Fax: +44 (0) 1245 458749
Email: quarantine@defra.gsi.gov.uk
Page last modified: April 26, 2007